Refund Policy

1. Refund Eligibility

We offer a 3-day money-back guarantee on course purchases. If you're not satisfied with a course, you can request a refund within 3 days of purchase under the following conditions:

• You have completed less than 30% of the course content
• You have a valid reason for dissatisfaction (e.g., course content doesn't match description, technical issues)
• The request is made within 3 days of the purchase date
• No suspicious account activity has been detected (account sharing or concurrent sessions from multiple devices)

No refund will be issued if we detect account sharing, credential sharing, or simultaneous logins from multiple users on the same account.

2. Refund Process

To request a refund, please follow these steps:

1. Log in to your account
2. Go to "Purchase History" in your account settings
3. Find the course you want to request a refund for
4. Click "Request Refund" and fill out the refund request form
5. Submit your request

We will review your request and respond within 3 business days.

3. Refund Processing Time

If your refund request is approved:

• Credit/debit card refunds typically process within 5-10 business days
• Mobile money refunds typically process within 3-5 business days
• Other payment methods may have different processing times

The time it takes for the refund to appear in your account depends on your payment provider's policies.

4. Non-Refundable Items

The following purchases are not eligible for refunds:

• Subscriptions after the first 3 days
• Courses where more than 30% of the content has been accessed
• Bundle purchases that have been partially accessed
• Purchases made more than 3 days ago

5. Special Circumstances

In special circumstances (e.g., technical issues, account problems), we may extend the refund period or make exceptions to our policy. These will be evaluated on a case-by-case basis.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

If you have questions about our Refund Policy, please contact our support team at:

Email: info@dugsiiye.com
Address: Mogadishu, Somalia